Terms and Conditions for Customer Agreements in Supervised Sports
Terms and Conditions for Customer Agreements in Supervised Sports by the Sports Services
Konepajankuja 3
Hki 51
00099 Helsingin kaupunki
Puh. (09) 310 8771 (switchboard)
1. General
These terms and conditions for customer agreements apply to supervised sports courses that are organised by the City of Helsinki’s Sports Services (the Culture and Leisure Division). The City of Helsinki Sports Services are part of the Culture and Leisure Division. They offer sports services and are responsible for the legality of the services. The Sports Services have the right to change the services they offer or their content. The Sports Services are not responsible for the service or content of another service provider in any way, even if this service can be accessed, for example, through the electronic services of the Sports Services via a link or in other ways. The Sports Services are not responsible for any damage caused to the customer by the use of incorrect, incomplete or ambiguous information in the services. The Sports Services are only responsible for the accuracy of the information related to the products they sell and the services they offer, as well as their quality and functionality.
2. Electronic sports services
2.1 Identification and registration
Persons registering for the service must be 18 years of age or older or have their guardian’s (i.e. caregiver’s) permission. By using the electronic sports services, the customer accepts the terms and conditions for customer agreements in supervised sports and the terms of use of the Sports Services’ electronic customer services.
The electronic customer service system contains personal data, the processing of which requires that the user is identified before using the service. In the electronic customer service system, the authentication is based on the VETUMA procedure, where the user authenticates with their personal bank ID, mobile certificate or a company’s or a community’s Katso ID.
You will be asked to register when you use the service for the first time. After registration, you will have your own folder in the service.
2.2 Data protection
All personal data collected in connection with the supervised courses of the Sports Services are stored in a customer register. The register description and other information on data protection and privacy rights can be found on the website of the Helsinki City Executive Office under Privacy protection and information security.
2.3 Service availability
The Sports Services are not responsible for the uninterrupted, timely or error-free availability of the service. The Sports Services are not responsible for any technical problems, interruptions caused by maintenance or installation operations or changes or loss of data contained in the service or other data caused by these, or for data transmission problems, disruptions or interruptions caused by third parties, or any damage caused by these. The Sports Services have the right to suspend the service due to a change, renewal or technical reason related to the service or due to the renovation, installation or maintenance of the telecommunications network or other similar reason, or as required by legislation or other official regulation. The Sports Services limit the interruption to as short a period as possible. Any interruptions will be announced in advance, if possible.
2.4 Rights
All rights to the electronic sports service are held by the Sports Services or other content providers or licence holders. The Service Provider has the right to stop providing the electronic sports service. This will be announced on the Sports Services website (https://www.hel.fi/en/culture-and-leisure/sports) well in advance before the service is discontinued. The electronic sports services are provided by Enkora Oy Ltd.
2.5 The Customer’s right to use the service
When registering for the electronic sports services under these terms and conditions, the customer receives the right to use the service, as specified in these terms and any service-specific terms and conditions. The customer is aware that although the service may provide access to the services of other service providers, the use of these services may require separate registration. More detailed information on the service-specific conditions, restrictions and practices of the Sports Services can be found on the culture and leisure/Sports Services website at www.hel.fi/en/culture-and-leisure/sports
2.6 Responsible parties
Vetuma: State Information and Communication Technology Centre, Valtori. E-mail: vetuma(at)valtori.fi.
Service provider: IBM
Bank identifiers: Each bank is responsible for the identification and payments
Providing the electronic customer service: Enkora Oy Ltd
The electronic customer service system utilising the identification and payment service: (Sports Services), City of Helsinki culture and leisure.
3. Prices
Prices include VAT at 10%.
4. Discount groups
A discount of 50% is granted on certain products and services to the following customer groups:
- children and young people under the age of 18
- students
- unemployed persons
- pensioners
- persons over the age of 64
- customers with a disability card, a special swimming card, or customers participating in the city’s sports advice or MealLogger groups.
The reduced price is granted at registration, and it is valid for one season at a time (approximately 4 months). In order to receive the discount, the customer must specify their age at the time of registration or prove their membership in one of the above-mentioned discount groups with an official document or a customer/identity card at the beginning of each season. Each customer can only be eligible for one discount, regardless of how many discount groups they belong to. If the customer does not prove their right to the discount they have applied for, they will be charged the remaining 50% afterwards.
5. Payments
The customer is responsible for the accuracy of the information they provide by telephone or in the electronic sports services for the reservation or purchase of the product. In the electronic sports services, the reservation fee can be paid through the online banks of Nordea, Danske Bank, Osuuspankki, Aktia Sp/Pop, S-pankki and Handelsbanken. When registering for a sports course and paying for their participation in the electronic sports services, the customer must confirm their reservation by returning from the online bank back to the service. The customer is responsible for paying for the reservation and returning to the service. The Sports Services are not responsible for payment errors or cancellations of reservations caused by not returning to the service after payment. In some locations, the use of sports services requires that the customer has a personal customer card worth EUR 4. When the customer pays for a product, a binding contract is formed between the customer and the City of Helsinki. The reservation is valid only at the time indicated on the form.
6. Modification and cancellation of purchased products
Valid for customers registered before 31 Dec 2022
The customer’s registration to courses organised by the Sports Services is binding. If the customer has to cancel their participation in a course organised by the Sports Services that has not yet been paid for, the cancellation will be accepted if they have not attended the course and the cancellation has been made before the due date of the invoice. If the customer has to cancel their participation in a course organised by the Sports Service after paying but before the start of the course, the course fee will be refunded only in the event of a move, illness or death (subject to a notification of move or a medical certificate). Duplicate payments will be refunded in full. A processinf fee of EUR 10/processed cancellation will be charged as a cancellation fee. No compensation will be paid for individual absences from the course or for cancellation notifications made after the course has started. If a customer wishes to cancel or modify their reservation for the above-mentioned reasons, they must notify the Sports Services of the cancellation by email to the address liikuntakurssit@hel.fi or by phone to +358 9 310 87501.
The Sports Services have the right to change the services they offer or their content. Individual sessions cancelled mid-season are not compensated for (for example, if the instructor falls ill or due to other reasons that are beyond the Sports Services’ control).
The amended section 6 of the terms and conditions for customer agreements, applicable to customers registered after 1 January 2023
6.1. Modification and cancellation of purchased products
The customer’s registration to courses organised by the Sports Services is binding.
6.2. The customer’s right to cancel a registration
Registration for a course must be cancelled no later than 7 days before the course starts. If the registration is cancelled after this or in the middle of the course, the course fee will not be refunded. Refunds can only be applied for in exceptional cases, for example, a move to another city, illness or death (subject to a notification of move or a medical certificate).
Duplicate payments will be refunded in full.
No compensation will be paid for individual absences from the course or for cancellation notifications made after the course has started. If a customer wishes to cancel or modify their reservation for the above-mentioned reasons, they must notify the Sports Services of the cancellation by email to the address liikuntakurssit@hel.fi or by phone to +358 9 310 87501.
The Sports Services have the right to change the services they offer or their content. Individual sessions cancelled mid-season are not compensated for (for example, if the instructor falls ill or due to other reasons that are beyond the Sports Services’ control).
7. Other terms and conditions
The Sports Services process customer data according to the Sports Services data file description, which is available at The City of Helsinki’s file descriptions. The data file description of the electronic sports services register can be found under the Sports Services Enkora information system data file.