1. Monthly pass and multi-visit customer cards are personal
Multi-visit and monthly pass products are stored on a customer card. A customer card (smart card) costs €4.00 and is used to store all purchased season, multi-visit and monthly pass products. You can use the card to pass through gates and doors directly to the sports facility after swiping the card.

2. Period of validity
Each product is valid for two years from the date of purchase and must be used in full within the period of validity. Season products are valid as follows: 1 month = 30 days, 4-month-long season = 120 days, starting from the first time the card is used. The outdoor swimming pool season lasts from the opening day to the closing day each year. Monthly and season products allow one (1) entry per day. Check the validity period of your access rights at your local sports facility.

3. Using the customer card
Swipe the card at the reader at the gate/door upon arrival. If there is a valid product for your chosen service on the card, you will hear a signal when you swipe the card, after which you will be able to access the sports facility through the gate/door. You can also pay for a second person with your card at sports facilities with a cashier’s point by contacting the cashier. Paying for several people on your card will depend on the product used, customer group and the original payment method of the product.

4. Using the services
The service purchased for the card can be used at the place of purchase and any sports facilities from less expensive price categories (Yrjönkatu, Itäkeskus, Jakomäki and Pirkkola swimming halls, outdoor swimming pools, Latokartano Sports Hall, Liikuntamylly and Töölö Sports Hall, gyms, artificial ice rinks) (not valid at outdoor swimming pools in summer 2020 due to restrictions put in place due to the coronavirus pandemic). Be sure to check the places where the card can be used when purchasing a product.
The staff have the right to prevent use of the services in the event of an abuse or infringement of the rules and regulations.

5. Access to the City of Helsinki’s sports facilities for assistants
If a customer is entitled to have a personal assistant, the assistant will be allowed free access to the City of Helsinki’s sports facilities in their role as assistant. The customer may be requested to prove their need for an assistant. Entitlement to a personal assistant can be proven with a social services and health care decision or separate card stating the decision, an EU disability card with the symbol A on it or by showing HSL’s ‘Companion Pass’ card.
Assistants are also granted free access to the City of Helsinki’s group exercise classes. Special swimming cards 2 and 3 require the card holder to be accompanied by an assistant(s).

6. Payment
Products can be paid for using cash, debit cards, credit cards issued by Luottokunta Oy, ePassi, Eazybreak, SmartumPay, MyEdenred, Ticket Mind & Body cards or sports vouchers: Smartum Oy’s Liikunta- ja kulttuuriseteli or Saldo card, Nets Oy Virike vouchers, as well as RJ-Kuntoseteli Oy’s Tyky-Kuntoseteli. You cannot use exercise and culture vouchers, sports voucher apps or cards for admission or series cards to pay for entry or series cards for other people. Pricing information on City of Helsinki sports and recreation services is available at https://www.hel.fi/kulttuurin-ja-vapaa-ajan-toimiala/en/services/sports-and-recreation/pricing/.

7. Missing cards
If your card goes missing, please notify the sports facility immediately. We can deactivate the missing card and transfer any remaining products to a new card.
The new card will cost €4.00.

8. Promotions
Special offers cannot be combined. Discount percentages or euro discounts only cover standard price products, not products in the discount category or products that have already been discounted. Campaign and promotional products may have atypical periods of validity.

9. Refunds and product changes
Product changes and exchanges are processed on a case by case basis. In the event of a severe illness or other similar obstacle that prevents exercise, please request an exercise break for the card immediately. Refunds are not issued retroactively. Customer card fees will not be refunded.

10. Age limits for different services
Children under the age of 7 and children who cannot swim will not be admitted to a swimming hall or pool without an escort who is over the age of 15. Girls and boys over the age of 7 must use their respective changing rooms. Swimming in 25-m and 50-m pools and diving pools requires that you are able to swim for at least 25 meters. Gyms and exercise groups have an age limit of 15 in order to ensure general safety. Children under the age of 15 are not permitted in the gym
for their own safety.

We reserve the right to make changes.

Terms and conditions of the chargeable customer card and products sold at the point of sale, valid from 1.4.2025

1. General terms and conditions of sale
The terms and conditions of the customer agreement constitute the terms and conditions of sale applied in the transaction between the customer and the service provider. By making a payment for the services, the customer accepts the terms and conditions and undertakes to comply with them. The agreement is concluded when the customer has made the payment and the service provider has confirmed it. The service provider shall inform the customer about changes to the terms and conditions of the customer agreement no later than one (1) month before the changes enter into force.

2. Registration and processing of personal data
Use of the services requires registration (with the exception of one-off payments), which creates a personal customer account. Purchased products are loaded to a personal customer account, to which the customer card is linked. The customer can obtain the customer card from customer service by verifying their identity. Information on the processing of personal data can be found in the privacy policy, which is available on the city’s website hel.fi (https://www.hel.fi/static/liitteet-2019/Kaupunginkanslia/Rekisteriselosteet/Kuva/Sports%20services%20customer%20data%20file.pdf).

3. Monthly and serial cards are personal
Serial and seasonal products are loaded onto the customer card. The customer card is subject to a fee and all purchased seasonal and serial products are loaded on to it. After stamping, the card allows the customer to pass through the access gates or doors to the sports venue. The customer card and the products it contains must not be handed over to another person for use. If misuse of the customer card is suspected, the staff has the right to verify the customer’s identity in a justified case. Checks are always made with respect to the customer’s privacy and only for the purpose of investigating the misuse. The fulfilment of conditions related to discounts, for example, can be checked at the time of purchase, if necessary.

Misuse may result in a temporary ban or, in recurring cases, the cancellation of the customer card and the products connected to it without compensation.

4. Identity document verification
The service provider has the right to request an identity document from the customer in the following situations:

1. Suspected misuse: When there is reasonable suspicion that the customer card is being used by someone else than the cardholder.

2. Verification of the right of discount: When purchasing discounted products, the customer is obliged to present a certificate entitling to the discount (e.g. a student or pensioner card) and, if requested, an identity document. Discounted tickets and cards (e.g. child and youth prices) will only be issued to customers who meet the age requirements of the relevant customer group. The staff has the right to request proof of identity if the age of the customer is not obvious. Acceptable means of proof are an official identity document (passport, identity card, driver’s license), Kela card, reception centre customer card or written confirmation from a guardian. If the customer cannot prove their age in an acceptable manner, the adult price will be charged.

3. Verifying payment methods: If the means of payment is personal (e.g. sports vouchers).

If the customer does not provide the requested proof of identity, the service provider has the right to block the use of the service, refuse to sell the discounted product or cancel the inappropriately granted discount.

5. Validity
The period of validity and the period of use of the products vary from product to product.

Products tied to a specific season (such as Vimma exercise, Puhti exercise, Regional exercise) are valid from the beginning to the end of that period.

Products purchased for a specific event are valid for the duration of the event.

Single entry products and other similar one-time products are purchased at the time of entry and are not available at other times.

The validity period of 10-time products is 2 years (730 days) from the date of purchase. A single time on the card entitles you to one (1) entry.

A one-month product is available for 30 days from the first stamping (=activation). The product must be activated and used in full within 2 years (730 days) from the date of purchase. One (1) entry per day.

A 4-month product is available for 120 days from the first stamping (=activation). The product must be activated and used in full within 2 years (730 days) from the date of purchase. One (1) entry per day.

A weekday product is available for 6 months = 182 days or 12 months = 365 days on weekdays between 11.00 and 15.00 from the first stamping (=activation). The product must be activated and used

in full within 2 years (730 days) from the date of purchase. One (1) entry per day.

The special swimming card is available for 12 months = 365 days from the date of purchase. The special swimming card is activated at the time of purchase. One (1) entry per day.

Check the duration of the entry right at your own sports venue.

6. Use of the services
Ten-time, one-month and four- month products can be used in sports facilities of the same and more affordable price groups.
The places of use of the products and the current price lists are defined in accordance with the current price list. An up-to-date list of places and times of use is available on the City of Helsinki’s website hel.fi. The customer should check the locations and times of use of the card when purchasing the product.

7. Loss of customer card
If the customer card is lost, the customer must notify the sports venue of this immediately. The service provider will close the lost card and transfer the products to a new card. A customer card fee will be charged for the new customer card in accordance with the current price list.

8. Offers
Offers or promotions may have different terms and conditions or different validity periods. Offers cannot be combined unless otherwise specified in the terms and conditions of the promotion or offer.

9. Refunds and product changes
The products have no right of return or cancellation. A product purchased at a sports venue does not have a statutory obligation to accept customer returns or refund lost cards. More details on lost cards in Section 7. The customer card payment is non-refundable.

An unused product can be replaced by a similar product at the customer’s request. The replacement does not affect the original period of validity of the product (see Section 5 for more information on the period of validity of the products).

Certificates entitling to a discounted price must be presented at the time of purchase. Discounts will not be granted or refunded retroactively.

There are changes in the opening hours of sports facilities during public holidays, summer, maintenance breaks and other exceptional days. The service provider does not compensate for repairs, maintenance breaks, holidays, summer breaks or individual exceptional days (e.g. staff development days, events, etc.) by way of additional time or money when the sports facilities are closed. It is possible to use the products at other locations of the same price category (see Section 6) if a single location is not available. The service provider does not compensate for services either that may be interrupted due to a power failure, thunderstorm, an impediment preventing the use of single service or space or other force majeure event.

10. Pausing a product
The ten-time, one-month and four-month product as well as the weekday product and special swimming card may be paused once (1) at the customer’s request during the product’s period of validity. The minimum pause period of the customer’s choice is 14 days and the maximum period 2 years (730 days). The pause will be refunded in customer service on the first visit after the pause. Pausing must be requested immediately when a break in the use of the product/a pause ends. A pause is not granted retroactively if the request is made much after the pause has ended. Products tied to a specific season (e.g. spring season, etc.) cannot be paused. Pausing is the only way to extend the product’s validity. If the customer has already used the pause option, the validity of the product will not be extended for any other reason, including illness or other personal reason.

11. Temporary prohibition of use and cancellation of products
The staff has the right to block the use of the services and remove the customer from the sports venue in the following situations:

1. Misuse: The customer uses the customer card or services in violation of the terms and conditions of the agreement or rules (e.g. handing over the card to another person).

2. Violations: The customer violates the rules, causes disturbance or endangers the safety of other customers.

As a result of a serious or repeated violation of the terms and conditions of the agreement or other misconduct, the service provider has the right to cancel the purchased product without refunding the purchase amount and to impose a temporary ban on the customer’s use of the service.

Cancellation and prohibition of use are made on the basis of a case-by-case assessment, and the customer is informed of the decision in writing.

12. Service availability
The Sports Unit is not responsible for the uninterrupted, timely or error-free operation of the service. The Sports Unit is not responsible for any technical problems that may occur in the service, interruptions due to maintenance or installation operations or changes or the resulting loss of information contained in the service or other information or data transfer problems, disturbances or interruptions due to third parties or damage caused by them. The Sports Unit has the right to suspend the service due to its modification, improvement or a technical reason related to the service, or due to the repair, installation or maintenance of the telecommunications network or other similar reason, or if required by legislation or other regulation of the authorities. The Sports Unit keeps the interruption as short as possible. If possible, notice of the interruption is given in advance.