Rules and regulations for indoor and outdoor pools

City of Helsinki swimming halls: Jakomäki, Pirkkola, Itäkeskus and Yrjönkatu (closed for renovation 1/2024-12/2025) and the Swimming Stadium and Kumpula outdoor swimming pools

For the sake of general comfort, it is good to know what kind of basic rules we have in place to ensure a pleasant experience for both ourselves and others.

Hygiene

Always wash yourself without swimwear before entering a pool. You must also wash your hair or wear a swimming cap. If you have long hair, keep it tied up while swimming. Leave your swimwear in the washroom when going to the sauna. You can wear a towel in the sauna. You are not allowed to shave body hair, dye or cut your hair, do manicures or pedicures or engage in similar activities at our facilities.
Using a workout towel is recommended when participating in group exercise and exercising at the gym. Wipe the gym equipment and any other equipment that you use after use.

Age limits for different services

Children under the age of 10 and children who cannot swim will not be admitted to a swimming hall or pool unless accompanied by someone over the age of 15 and able to swim. Girls and boys over the age of 7 must use their respective changing rooms.
Swimming in big pools and diving pools requires that you are able to swim for at least 25 metres.
The age limit for the gym is 15 years. Small children are not allowed at the gym.

Rules of conduct

Focus on yourself, take other customers into consideration and also give others the chance to have a good experience. Respect everyone’s physical integrity, both in the way you talk and the way you act. Sexual behaviour and harassment are prohibited at the swimming hall. Respect people’s diversity.
Swimming pool staff have the right to remove intoxicated or otherwise disruptive persons. If you notice a person acting suspiciously or disruptively, please report them to the staff.
Any instructions issued by the staff regarding order, safety and other matters must be obeyed at all times. A person or community who violates these rules and regulations or other regulations can be ordered to leave the sports facility and be banned from sports facilities for a fixed period of time.

Clothing and equipment

Swimwear and swimming cap

You may only enter the pool when wearing swimwear. Your swimwear is allowed to have sleeves or legs. Using beach shorts as swimwear is prohibited, but you are allowed to use swimming shorts intended for swimming. Wearing underwear under your swimwear is prohibited. Skirts, dresses and hoods are not allowed. You can wear a swimming or shower cap during water sports.

Indoor sportswear

Wear indoor exercise shoes and appropriate indoor sportswear at the gym and when participating in supervised sports or ball games. You are not allowed to enter these sports facilities while wearing outdoor shoes or shoes that have been worn outdoors.

Rental equipment

Rented towels and swimwear must be returned to the swimming hall’s cash desk or their designated place.

Exercise equipment

The staff provide assistance and advice on how to borrow permitted swimming, group exercise and gym equipment and return them. At the same time, the customer is informed of the permissible and safe locations of use of different types of equipment. Exercise equipment must always be returned to their original place after use.

Safety

You are only allowed to jump into the pool from the ends of the pool. Always follows the lifeguard’s instructions.
Use the sports facilities only when healthy.
Do not run in the shower and swimming facilities.
Supervising a child who cannot swim is always the responsibility of the child’s guardian.
Children who cannot swim must be accompanied by an adult who can swim in the pool. There must be no more than three children who cannot swim to every accompanying adult who can swim.
People who cannot swim are only allowed in the shallow pools. Floats, swimming equipment or other similar aids are no substitute for swimming skills.
Floats and float suits are not allowed in multi-purpose pools and water slides..
Please do not hesitate to ask the staff for guidance, if necessary.
Breath hold training must be discussed in advance with the lifeguard.
Keep in mind that everyone is responsible for their own safety. The service provider’s liability for its activities and any damage caused to a customer is determined in accordance with the provisions of the currently valid Tort Liability Act and Consumer Protection Act.

Valuables and lost and found items

You should leave your most valuable items at home. If you have any valuables with you, you should store them in the designated storage lockers.
Any lost and found items must be handed over to the staff. You can ask about lost and found items at the swimming hall’s customer service desk. The service provider is not responsible for any lost property.

Storing your belongings

The storage lockers for clothes and valuables are intended for daytime use only. Storing items and clothes in them overnight is not allowed.

Food

You are only allowed to eat food that you bring with you in facilities designated by the staff. Do not bring any fragile items, such as glass bottles, with you into the swimming hall’s facilities.

Liability for damages

If a customer deliberately damages the equipment, facilities or movable property of the sports centre, they are obliged to compensate for the damage in full.

Use of mobile phones

Talking on the phone in the swimming hall’s facilities is frowned upon, so you should leave your mobile phone in the storage locker. Use headphones at the gym if you want to listen to music while you exercise. This way everyone can exercise in peace. Making video calls in public dressing and shower rooms is prohibited.

Photography

All photography is prohibited without a separate permission.

Other considerations

If necessary, the sports facility may be closed in part or in full.
Providing personal instruction to a single customer is allowed as long as both the trainer and the person being trained pay the swimming hall entrance fee. Providing instruction to multiple people/a group requires making a facility reservation in advance. Schools wishing to use the swimming hall must discuss the matter with the staff.
The swimming pool entrance fee entitles you to use the facilities subject to the fee for a maximum of 2 hours.

We reserve the right to make changes.

In effect as of 1 January 2024.