Instructions for eServices
Page 1
On the first page of the form, select the activity for which you want to reserve the space from the drop-down menu.
Select “Muu toiminta” if you are applying for a reservation in school gyms or if you cannot find the right space in the location menu on the second page. In this case, describe the activity as accurately as possible in the “purpose of use” field.
Select the age group which the majority of the participants belongs to as the Customer Group. Select Single Reservation as the Application type if you are reserving the space for one-time use. Matches, competitions, individual training times or even events lasting several days are single reservations. The Reservation Types can be found in the drop-down menu that opens after you select Single reservation.
Select Recurring reservation as the application type if you are applying for space for the same time on several weeks. If you select Recurring reservation, you do not have to specify the application type, and the drop-down menu will disappear from the view.
Page 2
On the second page of the form, you must create a separate application row for each location for which you want to make a reservation. Select a location, resource and reservation time for each application row. You can apply for multiple locations and resources with the same form by adding a new application row after the first one. For the sake of clarity, the reservation application used as an example in these instructions has only one location, in which case adding new application rows is not necessary.
Because the activity selected on the first page is football, the form only shows locations and resources that are suitable for football on the second page. In the example, the reservation is being made for the entire pitch in Vuosaari Sports Park. If you wanted to reserve half of the pitch, you would select only option 1 or 2. Parts of a larger space resource are selected in other locations with the same logic.
If you want to apply for a reservation on both of the football pitches in Vuosaari on the same days and times, you can select both resources for the same application row. If the weekdays or time periods to be applied for differ between the space resources, you must create a separate application row for each resource.
If you cannot find the right location in the drop-down menu even though you are sure that it is suitable for your activity, go to the first page of the application form and select “Muu toiminta” as the activity. In this case, write the name of the activity and describe it as accurately as possible in the “purpose of use” field.
After selecting the location and resources, select the start and end dates for the reservation in the calendar and specify the weekday and times. Use the “Add day” button and the red X to manage the number of weekdays included in the application row.
Page 3
On the third page of the application form, you are asked to specify the number of participants. On the same page, you must also specify the age group and gender distribution of the participants. You can give further information on the activity or the selections made on the form in the “Additional information” field. If you intend to use the resources for business activities, you must select the appropriate box on this page.
Page 4 – Organisation or club as applicant
On the fourth page, you must fill out the information of the organisation or club for which you are making the application in the Applicant information section. The same information will also be used as the contact information in invoicing. Fill out the details of the person responsible for the organisation’s or club’s reservation application in the Contact person section. Notifications of changes and other important information regarding the reservation are sent to the contact person’s e-mail address.
Page 4 – Private person as applicant
If you are applying for the reservation as a private person, fill out your name, contact information and personal identity number on the form.
Page 5
On page 5, you can add attachments to the application, if needed. In most cases, attachments are not needed. They are only used when the “Additional information” field on page 3 is too small for all the relevant information.
Page 6 is the last page before sending the application. This page shows a preview of the reservations and the contact person’s and the applicant’s information. Please check that all the information in the application is correct. After reading the terms and conditions of the customer agreement, confirm by selecting “I have read the terms and conditions”. Make sure that the application is submitted by the person by clicking on the “I’m not a robot” checkbox.
Application confirmation
After sending the application, you will see a confirmation on the screen. The confirmation message will be sent to the e-mail address of the contact person whose details are provided on page 4. You should write down the reference numbers of the application rows either at this stage or from the confirmation message. The reference number is needed if, for example, you want to edit the application afterwards.